Our consultancy services often form the backbone of our client relationships and are an integral part of our core services offering.  Consultancy has the potential to cover almost any element within an organisation and so we remain completely flexible in our approach and style.

Our aim is to improve defined elements of a client's organisation and we do this initially by a simple process of analysis of results and working practices.  From this we seek to identify 'gaps' and areas that can be improved and then formulate plans and actions that will develop performance and close the 'gaps'.

We use our own 'five improvement levers' model shown below and can apply this to any area of the client's organisation we are looking to improve.

We find that our work takes us into one or both of two very broad areas as follows:

• Internal Service Quality - how well the organisation functions 'internally' from a perspective of the owners, employees and stakeholders
• External Service Quality - how well the organisation functions 'externally' from the customer/client or 'other party' perspective

There is no doubt that organisations which function well from both an internal and an external perspective are much more likely to deliver against their goals and in commercial organisations, maximise their profitability.

In addition to our face to face consultancy services, we also have a unique electronic business health check tool which you can use on our site, completely free of charge.  This is a useful starting point and allows you to enter whatever data and information you have and obtain a report on the the 'health' of your organisation.  We have developed this with commercial businesses in mind who are looking to improve their working practices and ultimately their profitability.

Just click on this link to access the health check tool and begin the process yourself.