Most of the support tools that we develop are completely bespoke for each client. We develop these tools to target a specific requirement, usually following a short period of consultancy to establish the need in terms of overall purpose, operational usability, terminology, and input on required content.

Tools can cover a wide range of uses and functions and some examples of tools we have designed and produced for our clients are below...

• Job specification documents
• Competency frameworks
• Appraisal and PDP templates
• Management skills guides
• Business planning templates
• Customer service charters
• Employee 'wall of success'
• Feedback support guides
• Sales presenters
• Sales support tools
• Key message cards

In addition to our bespoke client specific products, we have developed (and are continuing to develop) a generic range of management guide products which can be used in a wide variety of organisations and situations. These generic guides have the advantage of being less costly than a bespoke written and branded version, with the content and language being balanced to appeal to as wide an audience as possible. They can be formatted to any size or style (such as A4, A5 or pocket diary sizes) and to any quantity.

Our guides are grouped into three distinct categories as follows:

• Personal skills, productivity and self management
• Leadership, management and the development of others
• Client and customer management and development

For a comprehensive list of generic topics that are available, please click here.